Payment Policy
We accept Visa Card or Mastercard, E-Way and PayPal.
Cancellation Policy
Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter a reservation. A minimum of 48 hours' notice is required to make amendments to prepaid tour components; including equipment hire, guided tours or course fees
Cancellation fees are as follows:
20% cancellation fee 30 days or more prior to departure
50% cancellation fee if within 30 days prior to departure
100% cancellation fee within 14 days prior to departure
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities
Please refer to Trade Practices Act 1974
Terms And Conditions
• No alcohol may be consumed prior to in water activities
• Children’s prices are from 4 – 11 years of age
• Locations, vessels and itineraries are subject to change without notice due to unforeseen circumstances , but with full consideration of your safety and enjoyment
• All Reef Levies and EMC charges are included in your booking price
• Please remember you need to allow 24 hours from your last dive before flying.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team
Please refer to Trade Practices Act 1974
SCUBA DIVING - IMPORTANT INFORMATION
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government
• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.
For example: Asthma / Wheezing or use of an inhaler, Brain, spinal cord or nervous/anxiety disorder, Chronic bronchitis or persistent chest complaint. Chronic sinus condition, Collapsed Lung (pneumothorax), Diabetes, Chest Surgery, Heart Disease of any kind high, blood pressure, Crones Disease, however medical conditions are not limited to the aforementioned there are many other conditions.
• If you are unsure of a particular medical condition or medication, please check with our Office before booking your dive.
• It is the Passenger's Responsibility to be proactive in relation to their medical conditions and taking of medications to ensure they are ok to scuba dive if they wish to do so
on the day.
• If you have not been proactive in checking with our office regarding any medical issues prior to your Reef Trip, you must be aware that details of your medication will be sent
to the Queensland Dive Doctors on the Day of Travel. This can be difficult for the Dive Doctors as they do not know your medical history. We can only give them information
submitted to us on your medical form so please understand that the dive Doctor may require a full dive medical to clear you to dive.
• Prior and existing Medical conditions where medication is not being taken cannot be sent to the Dive Doctors therefor important to contact our office.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• DO NOT presume that by taking medication is controlling your medical conditions and you should be fine to scuba dive as it is the medication that can be the problem when
scuba diving.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please remember you need to allow 24 hours from your last dive before flying.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba
Dive, Please Contact Our Office on 07 4037 2700 or email us at [email protected], we will be only too happy to help you and can contact the Dive Doctors before your
trip to see whether you will need a dive medical or not. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms 'AS.4005.1.'
Never Snorkelled before or can’t Swim? Friendly and professional Crew are always ready to jump in and assist everybody who needs assistance to have fun and enjoy the magic that the reef has to offer, ensuring that you are comfortable with your equipment and introduce you to some of our friendly fish!
Add your review for Reef Day Tour
Elizabeth M
5Thanks so much for a great trip - Staff were fabulous, super friendly & helpful gave great guidance to beginner divers. We saw a turtle, white tip shark & NEMO!
Jae Lee
5The crew were fantastic. They were professional, friendly and helped the passengers enjoy every minute of their day. I was so happy I got to see a real-life sea turtle in the wild. It was a dream of mine and never thought I actually would. Thank you for your service. We had an unforgettable day!
Madison Girard
5The crew were the BEST! Really friendly, funny and we had a super enjoyable time! My favourite part was seeing the reef & scuba diving. Say thanks to Meg for me! I would 100% go back again! Thanks Guys <3
Sarah Karklins
5Food was so good - a cut above the rest! The crew were very informative, really friendly and funny. Helpful to the beginners & great vibes all around. That was my first time seeing the GBR ... WOW!
Aidan Lee
5I tried scuba diving for the first & second dive and loved it! The staff were super friendly & helpful and great assistant when I was diving. Thanks for all the help with my dives I had an amazing time!
Jamie Russell
5Amazing staff! Everyone was so helpful. They worked tirelessly to ensure everyone on board had the best experience. Food smashed my expectations. As a beginner diver, I really did not expect to achieve the experiences I had. Staff were super patient, keen to help and really down to earth. I had an epic time both in the water and onboard. Thank you so much!
Elena Voupi
5Reef Experience tour was recommended to us as the best tour, good value & best reef locations - it did not disappoint! Staff were very friendly, helpful & all with a great smile. The snorkelling tour with the marine biologist, Ash - seeing all the different fish & coral was the highlight for the day. Good food & generally a lovely day!
Daniel Atkinson
5Really, really, really, really, really, really, really, really great staff - The marine biologist tour was my favourite part of the day, food was good and overall enjoyed my day!
Matilda Parker
5Staff were amazing - very friendly & helpful! The marine biologist talk was very informative and gave me much more knowledge about what we were seeing on the reef! I will be telling my friend about Reef Experience!
Aine.L
5The crew were fantastic - very friendly & helpful. I was really nervous about scuba diving but felt safe & reassured the whole time. Thank you!
Amy Lawson
5The crew was great! I was seasick most of the trip unfortunately but crew checked on me frequently to make sure I was okay. Thank you for everything! In my short time of the reef, it really was amazing!
Krissy
5Fantastic! The staff go above & beyond their own tasks to make sure everyone has been looked after. Keep up the amazing work! It was a beautiful day to celebrate my 30th birthday!
William MacFarlane
5Staff were... Cheeky, patient, easy to talk to - they were fantastic. The best part of my day was diving. It was my first time and even though the weather was crazy I was blown away - or swept away... haha The food was surprisingly good, I wasn't sure what to expect. Lunch was fresh, diverse & delicious. Great experience all round. Thank you!
Ram.K
5Awesome, Awesome Awesome. Team Amy & Juliet - you were fantastic! Thank you for taking care of me and getting me past my snorkelling fears. I loved everything about the day. Great hospitality from start to finish. More than happy to recommend to anyone!
Ramya Kedlaya
5Amazing! Staff are super friendly & helpful - they made me feel really comfortable! Thanks for an awesome full day despite the stormy weather conditions we absolutely loved it & you guys took such great care of us!
Valerie Miltop
5Convenient, good value, fabulous day out, staff really helpful - And special thanks to Amy for an amazing guided snorkel!
Giulio Durazzo
5Everyone was super nice, smiling & enjoying life. The best part of my day was free diving the reef. A special thanks Julliet, the chef & the biologist. You are all great and an asset to the team.
Jordan Bates
5Great day - Jade was attentive, informative & provided an overall fantastic diving experience. Definitely worth it and will recommend!
Liskevich Fenadi
5Professional, super attentive, comfortable - Thanks for a magnificent day!
Lyne
4Super, quel équipe, service et confort. Tour super bien organisé. Bonne bouffe. Corail époustouflant. Merci
Meg H
5Everyone was great, very helpful and knowledgable. Alex (marine biologist) was a great benefit. I was a little anxious at first, but diving with Jack and Carlos put me at ease and im very glad about that. The food was so good, the salads! Best meal in Cairns so far!
Riddhi B
4I would like to thank Julia who was one of the crew, she took us for snorkel tours and helped us out a lot. The crew are all really friendly and helpful. They were motivating people to get in the water to see the marine life. So helpful and encouraging!
Jan Morris
5Best crew! I will dive with them again hopefully on a liveaboard. Can't say enough to describe the overall experience! They even have a marine biologist give a presentation prior to your dive/snorkel to describe what you are going to see. Look no further for the experience of a lifetime
Roby
5We had such and awsome day with you! Thanks for the fun, food and friendships! I will always recommend your trips because of the professional assistance we received on board and the photos we took of the reef are great!
Jasmine
5Absolutely fantastic crew! I want to sincerely thank everyone for helping my niece with her jellyfish sting. In particular Jack and Holly!!
Amy
5Best experience ever!! So good I came back 5 days later. Crew really are best on the reef and I loved every minute of it. The crew go above and beyond to ensure you feel comfortable and enjoy your experience- whether you are a great swimmer or you are still learning.
Marina
5Friendly, fun and helpful staff who made my experience very unique. It was wonderful to be able to dive Without prior experience while being guided by the instructors. Love that they are family owned! Worth every cent!
Ravindra Ubesena
5We went on Reef Experience Family tour on 29th November. It was an amazing experience for all three of us. All the crew members were so passionate and knowledgeable about the reef and took great care of all the passengers. None of us are confident swimmers, yet the crew members made it possible for us to enjoy snorkeling and we had a great diving experience too. We would like to specially mention TAYLOR, the beautiful soul who was our snorkling guide. She made it possible for our 5 year old daughter to enjoy the magic of the GBR. We highly recommend the Reef experience tour.
Liza Cova
5I booked two of these tours and I'm so glad I did. They were a perfect day out on the Reef. All the staff was welcoming and friendly, the Reef was AMAZING and the food is good too! I was a little worried because I have a ten and twelve year old but they have all kinds of things to offer assistance (even theirs if needed) .This tour was the highlight of our trip to Australia and it did not disappoint.
Han Kamphuis
5Great experience, can recommend to do this. Did 2 dives, and It was fantastic. Great compliment to the crew. So much positive energy. They are great. Do not change anything. Keep doing what you do.
Carol
5We had an amazing day and I am so glad that we chose to go with Reef Experience. The staff are fabulous and, because it is a smaller tour, there is more opportunity for people to chat and get to know each other. The snorkelling was awesome and the staff were constantly looking after you to make sure that you had everything that you needed. Catering was great too and all in all it was a relaxing day with fabulous experiences. Thanks to all involved!
Mal and Fran
5We chose the VIP package and could not of been happier. My wife not a strong swimmer was so looked after it helped me to relax and go off on my own. Terrific crew and would highly recommend which ever package you choose. Swam with a turtle which has created memories for life.
Maria Magdalena
5The crew were awesome, really nice they did a great job!! The best part of the day was scuba diving on the great barrier reef. It was my first time scuba diving and you guys made it an amazing day! Thank you
Karly Kaminsky
5I loved this trip and would recommend it to anyone and everyone! Thank you so much..... The crew were amazing !!! They couldn't be better!! So kind and helpful. The best part of our day was scuba diving! It was so fun and I have never done it before! Unbelievable experience.
Chi Tai
5The crew were friendly and professional. The best part of the trip was snorkelling. Thank you!!!
Jihyun Park
5The crew were friendly, enthusiastic and funny. The best part of the day was finding NEMOSSSSSSS!!!!!! It was really great for its reasonable price.
Daniel King
5The crew were very friendly and accommodating. The diving staff were super. The best part of the day was diving for the first time. I would recommend this trip to anyone looking for a chance to see the reef.
Julie
5The best part of the day was seeing a turtle. The crew were fabulous and very friendly but professional. The glass bottom boat tour and the skippers commentary was great!!!
Jose Jacob
5The crew were Amazing. everyone was so so lovely and had a great vibe!! I would definitely recommend this tour to all. The best part of the day was everything and the crew made everything even better.
Reed & Michelle Kopp
5The food was amazing!!! The crew were excellent. The best part of the day was surviving the intro scuba dive.
Grace World
5Michael was awesome today and so helpful in encouraging me to scuba dive. All around top, favourite day!! I can say the crew are ACTULLY THE BEST ON THE REEF. All so friendly and welcoming. The best part of the day was the 2nd scuba dive.
Ian Duncan
5The dive crew were very good, very friendly with all dives, patient, calm and knowledgeable. A great experience all round. The best part of the day was scuba diving.
Katie Israel
5An experience not to be missed!!!! The crew were informative and experienced. The boat was clean and efficient very organized for all events. I'll definitely be recommending this one of the seven wonders of the world experience to friends and family!! Thank you!!!
Tim Kent
5The crew were awesome I would highly recommend this tour. The best part of the day was trying scuba diving for the first time.
Nitin Gupta
5The crew were excellent, friendly, knowledgeable and friendly. The best part of the day was snorkeling and the food. Keep doing the amazing things you guys are doing already.
Karen
5Thank you so much for making me feel comfortable and welcome especially after I panicked in the water! You couldn't have been more helpful. I can't praise the crew enough!! Very helpful with me in the water and out. The best part of the day was the glass bottom boat.
Didi McCorkle
5The crew were very good, helpful and accommodating. The best part of the day was snorkeling with a guide. A big shout out to Rick who has been a very helpful guide :)!
William
5Today was AMAZING! I had the best Birthday ever and I would do it again in a heartbeat!! The crew were awesome!!! They were very very helpful and very encouraging!! The best part of the day was scuba diving!! I went for my very first time and loved it, I even went for the second session.
Aveli
5Everything was great!!! The crew were awesome :). The best part of the day was when one of the crew members took is on a small snorkeling tour.
Hannah Uessen
5The food was good and the crew explained all the important rules very good. The crew were very friendly and helpful to everyone. The best part of the day was snorkling.
Elly Yijun Zhu
5This is my first time trying both scuba diving and snorkelling. I was doing to because this is my birthday gift to myself. I was nervous even trying to back out but I am so glad I tried it and finished it on my birthday. I am traveling alone but it doesn't feel like it. The crew and travelers are so nice and helpful. Thank you reef experienced crew. I had an amazing day. The crew are wonderful, cheerful and helpful. I was in a group of 3 in the morning dive, the instructor was so nice. The best part of the day was scuba diving and snorkeling and the lunch and photo taking or listening to the crew joking around.
Rani Thompson
5I would recommend this to others :). The crew were lovely and really helpful. Also very funny. The best part of the day was snorkeling and seeing Nemo.
Kim & Michael Ryan
5We would do this tour again in a heartbeat. Thank you <3 The crew were fantastic and very helpful. The best part of the day was scuba diving and snorkeling with the turtles.
Ros Brown
5The crew were friendly, encouraging and very informative about the marine life on the great barrier reef. The best part of the way was when I decided to go snorkeling. I was unsure about it, but Rick was a great teacher and re-assured me. I am so glad I did, it made the day really special, Thanks Again.
Gerry Parson
5Very understanding and committed to their customers. The crew were excellent!
Romon & Sabrina
5It was a great day!! The crew were very nice!! Helpful, friendly and so on. :) The best part of the day was seeing the great barrier reef.
Yeon Soo Lim
5I wanted to compliment all the wonderful staff for a very pleasant trip. The crew are wonderful and laid back, everybody had a beautiful smile. The best part of the day was scuba diving.
Stefana Pandrea
5The food was fantastic! The marine biology presentation was so funny and entertaining, creating a fun and laid back atmosphere. Loved the chilled vibe. Thank you for a fantastic day! The crew were great. helpful and energetic, great spirit, very accommodating and great service. The best part of the day was diving one and one with the instructor and snorkeling seeing an amazing range of tropical fish.
Zahra
5We had the best experience of our life. Each and every member of the crew were amazing. I am not a confidant swimmer but I did scuba dive only because of the great help from you guys. It would have never been possible for me to ever achieve this dream. You guys made it into a reality! Loved it! A big thank you for that . I also want to thank the lady photographer who made sure to take photos of every member of my family while snorkelling and scuba diving in the reef. It was the best deal. I highly recommend to families who wants to experience reef. Everything is included. From Scuba dive, wetsuits, glass bottom tours, breakfast, lunch , pickup, drop off.
Nathan Schull
5I would highly recommend this trip, the crew were attentive, friendly and fun. The guided snorkel with the marine biologist was the best part of the day!!
Susana Palheira
5The crew were very professional. The best part of the day was seeing the reef.
Laura Koehler
5The crew were Awesome!!! Love them all, especially the girl Brittany. The best part of the day was scuba diving for the first time. The photos were very cute, appreciate it, keep up the great work.
Colleen Byern
5We would love to come back ASAP. The crew is excellent, the best part of the day were the crew. They were so knowledgeable, kind, helpful espically Rae, Brittany and Jay.
Meghan Kent
5Today was amazing. Thank you! We wanted to do something special for our daughters birthday that she would never forget and this was perfect. I think all 3 kids now want to work on the Great Barrier Reef. The crew were amazing, Thanks Zac for the great scuba dive, Thanks Harry for the kids snorkling lesson and Thanks to everyone for the great trip. Very, very helpful and friendly, funny and relaxed. The best part of the day was scuba diving, I wasn't sure I could do it.
Abhijit D
5The crew were excellent, the best part of the day was when Rick helped us unexperienced swimmers. We really enjoyed it, Thanks Rick
Katherine Campbell
5The team at Reef Experience were all so helpful, professional and fun! They made the day an awesome experience and the spots we visited were so beautiful. The food was wonderful and it was a great value for money day!
Kassandra
5We had a great time, and am really glad I chose Reef Experience as my snorkel day here in Cairns. Staff went out of their way to make me feel comfortable. Harry was a great guide! Damon and Leighton really made my trip as well. Thanks guys!
Shauna
5Thank you - an amazing unforgettable experience! We weren't very strong swimmers, but you guys made us feel safe, relaxed and chilled out. We can't thank you enough! Shout out to Amy and Alex for being legends!
Frankie
5This has been our best day in Australia so far. Thanks for an amazing day and for pushing us out of our comfort zones. Loved swimming with the turtles!
Melissa
5The crew were AMAZING! So kind , helpful, easygoing and fun! Thank you Jack for convincing us to scuba dive - it was the best part of our day!
Paul
5Reef Experience Great Barrier Reef!!! Crew super friendly, helpful, knowledgeable. Snorkelling and wine are the highlights of the tour. Mackensea was AMAZING! More people should definitely book VIP trip. So worth it!!!
Maria
5Reef Experience was the best choice! Friendly and helpful crew. Love snorkelling. Welcoming and attentive staff. Lots of time to explore the reef. Not rushed. Food was good and plentiful. Liked the two different stops instead of just one.
Anjani
5Thank you! I am coming back with my family and friends. Crew were awesome!
James and Ruth Crull
5As two seniors traveling with family, I can say we all had a wonderful experience. The crew were informative and super nice. We were so glad we went.
Maria
5A W E S O M E ! The best crew EVER! i had sea sickness and once i recovered it was hard for me to do snorkelling on my own and the crew helped me - out at the reef and snorkel. Thanks a lot crew! Enjoyed it so much that we did a 2nd dive and was so so so happy because it was fantastic. Thank you a lot for the experience and your help. :-)
Kaitlyn
4WONDERFUL! Very knowledgeable, helpful and kind! The dive instructors were so awesome & patient, really made it easy for the first time divers. Ashley was especially great.
Sailaja
5Extremely friendly & encouraging. Special mention to Nelson who helped me do the first dive and have an unforgettable experience!! Got a lot of support for sick children, food was good & served on-time. Instructors were extremely good for both snorkelling and dive.
Kajal
5the crew were fantastic, awesome help and very efficient. I really enjoyed snorkelling with assistance as i had undergone surgery on my wrist... Hard working team!
Amy Loi
5Staff was very friendly, helpful and experienced too! Nicole was very helpful with snorkelling. Love today's experience even though weather is rough, it enjoyed it a lot and will be coming back next time, FIVE STARS! Food is excellent!
cibu mathew
5wonderful experience. The staff were very helpful, friendly and patient. great lunch. though we were not good swimmers, they took good care of us for a wonderful experience in snorkelling. they even had a minus 6 power goggles for snorkelling. will recommend this trip to my friends. thank you reef experiences
Joe G
5The crew were very attentive and easy to talk to. The best part of my day was the introduction to diving. Lunch was good, staff all friendly - great trip.
Shaelagh
5Crew are great! Super friendly & helpful. Best part of my day was scuba diving!!! Thank you all so much for everything! It was a great trip.
Donna
5Friendly, great customer experience provide - great balance for safety and allowance for great experience. Crew are very helpful and patient/understanding for customers that want to experience scuba and snorkelling and are able to make my first snorkelling a good experience despite of the choppy water conditions. Highly recommend. Also great value for money.
Karla
5Amazing crew! So patient and kind. Made the day exceptional. Massive thank you to Heather for taking us down. All the staff - incredible! Best part was seeing the reef. A memory to last forever. Just keep doing what you're doing!
Darrell
5The crew are fantastic, friendly, and knowledgeable. The best part was scuba and snorkelling on the reef. Food also plentiful and excellent standard. Shinee made our day truly special! She looked after us perfectly, attending to us without overwhelming us. Her diving experience and patience was outstanding - lovely person.
Chioma
5The crew was exceptional!!! From the minute I checked in they were attentive to my needs, remembered details about me, as well as my name. It felt as if they were looking out for my best interest and my safety. Learning how to snorkel with Amy and going on the marine biology snorkel tour was the best part of the day. I honestly can not say enough about the crew. Some of the best people I've met here in Cairns. The crew was kind, considerate, genuine, and chill. They really put the passengers first. Such a great first experience snorkelling. Would definitely recommend to anyone else headed this way :)
Maria
5Amazing food, amazing crew, amazing day.
Judy
5Fun, informative, kept us safe! The best part was being adequately trained to safely snorkel and see the amazing reef. Loved the professional yet relaxed approach! From start to finish. Loved lunch thanks xx
Melissa
5The crew were really helpful and chatty. They were all having a good time and wanted to help others achieve the same. The complimentary intro dive was the best part. So much that we paid for a 2nd dive. Loved this experience. Would definitely do again and recommend to family and friends.
Hannah
5Reef Experience is a great opportunity to see the reef with friends. Crew is friendly, helpful and caring. The best part of the day was seeing the wide range of fish and the reef. Thank you for the well organised and fantastic experience. The food was delicious.
Vivianne
5We wanted a great family package to see the outer reef. The crew were the best! They were beyond helpful and so nice. The best part of my day was snorkelling and seeing the different coral and fish. Such a great crew and I would definitely come back again!
Ellen J
5Very pleased with this experience. The food was delicious with a nice variety. Everything was well-organised. Would definitely recommend it to anyone coming to Cairns. The crew were excellent, friendly, good teamwork, knowledgeable. Best part was the marine presentations and relaxing in the sun on the sun deck.
Elizabeth B
5We thought the day was amazing value. Great boat - lovely food and drink. The staff were really good. Friendly, helpful and knowledgeable. Loved snorkelling and seeing marine life. Worth every penny
Shaun
5Had the best time. Wonderful crew and Captain, absolutely wonderful, loved it. Crew were excellent and amazing. Loved the reef and the staff. Thanks so much.
Ian B
5Great atmosphere, heaps of dedicated instructions. Crew were awesome - super friendly. Keep up the great hospitality guys. Cheers from S.A.
Christian K
5Friendly, funny, organized which is highly appreciated by Swedes :) The best part was Norman Reef intro dive and snorkeling. Great food, felt we got great value in total.
Peter and Helen
5It was excellent from start to finish. The crew were absolutely fantastic, very professional and friendly. So glad we chose this boat. Staff are great, food wonderful and so worth the money spent.
Parag
5The crew were awesome. Special thanks to Josh who took me for an amazing snorkeling experience :) Appreciate it a lot. Keep up the good work guys. Friendliness and warm welcome and empathy from the staff made our trip's experience a life long experience.
Darrell (AUS)
5Absolutely brilliant crew- went out of their way to make everyone's day an enjoyable one. The best part was the second snorkelling spot - visibility and range of viewing were great. Keep doing what you are doing - couldn't fault a thing!
Rob (AUS)
5Awesome! Best part was the intro and scenic reef. Overall very pleased. Great food, service, plenty of smiles. Crew are great, overall great day.
Angela
5Thank you everyone, we had an amazing time. The crew were excellent! informative, great energy and welcoming! the 2nd reef we visited was huge and full of unique fish! Absolutely beautiful. We will definitely book with you again in the future! <3
Josh & Karen (AUS)
5Crew are friendly, enthusiastic, love their job and are passionate. Best part was seeing so many fish, colourful coral, and the sea turtle. Awesome experience, thank you :)
Malcolm
5We had a brilliant day as a group of seven, with several of us trying out scuba-diving for the first time whilst the others went snorkelling. Special respect to Amy for her patience and support with me as someone who can't put his head under the shower without hyperventilating, yet ended up snorkelling on his own on two of the three opportunities available. Nothing was too much trouble for the staff, from the food to the advice and to patching up our daughter's foot after an accident - nothing to do with the diving I hasten to add! Highly recommended.
Emilie
5Excellent diving guide, everybody was nice and friendly. Best part was trying diving! And seeing 3 turtles. Really happy from my experience with you, many things to do for a fair price. Love that there was vegan food! :)
Leah
5Crew were absolutely fantastic! From taking us diving, snorkelling, taking photos and serving food, nothing was too much trouble. Everyone was working together! Best part was seeing a grouper! I did not expect the crew to be so fantastic keep doing what you're doing because whatever it is, it is working. Just the right balance of fun and professionalism. Will definitely book again. Thank you :)
Peter
5Crew - 10/10 lovely all day. Lunch was great - loved the time out on the reef. Thank you!
Janelle
5The crew were awesome and friendly. Lunch was yummy and healthy. I thought it was perfect.
Lisa W
5Fab crew! Thy helped my daughter find Nemo! Enjoyed it so much - thanks!
Mark
5Wine and cheese is excellent. Nice relaxed pace and plenty of time for diving and snorkeling.
Susan D
5Amazing experience. Thank you all. The crew were excellent, professional, efficient and fun!!!
Becky M
5Fantastic trip, great food and good company. Crew were amazing, friendly, engaged, knowledgeable and experienced - just lovey. Loved learning to dive for the first time and being so close to the reef. Highly recommend.
Samantha
5I booked Reef Experience, I wanted to snorkel and see the GBR. The crew was amazing, especially Marine Bio. The best part of the tour was Harry and lunch :) Great experience, great crew, world recommended 10/10.
James
5The crew on Reef Experience were awesome! The high light of the day was first time in my life scuba diving with moray eel - how good?! Whole crew works as an excellent co-ordinator and happy and helpful! Very safe but also very adventures - could not recommend this highly enough! Thank you!
Brandon
5I booked Reef Experience because of good value and good reviews. The crew was awesome! Scuba diving was the best part of the day! Loved it! Everyone is great, food was great, would do it again!
Joanne
5I booked Reef Experience as it looked like good experience and value for money. The crew were amazing very friendly and helpful. I enjoyed the second reef experience the most. It was a great day, all of our group enjoyed it and the food was excellent also.
Tom Templeton
5Great time with perfect weather. The crew was friendly, and helpful. The food was way beyond my expectations. I was expecting muffins for breakfast and sandwiches for lunch. It was way beyond that! Very impressed with the whole experience.
Steve Scanlon
4A perfect day, great team, patient, friendly and knowledgeable, reccomend a day with these guys if you get the chance.
Pink
5Amazing crew, friendly and being in a great help. Food was nice and refreshing. We had a really great time out there. We loved all the minutes in the water !
Andrej
5Absolutely amazing! Diving among the corals was the best. The whole trip was totally amazing. I've enjoyed every second of it.
Jocelyn (UK)
5All the crew were fantastic. Professional, friendly & safe. Harry, who looked after us was exceptional. Very knowledgeable, very enthusiastic, and very patient. This was a new experience for me, I felt completely safe. The whole day we were very well looked after. The two snorkelling sessions were fascinating & so beautiful. There was so much to see, I feel very privileged, thank you. The food provided was excellent, freshly prepared.
George
5The trip was exceptional... Every part of it was just amazing. I am going to do this trip again with you guys!!!
Brenne (USA)
5Fantastic (crew)! Ryan and Shinee were amazing! We really feel like we were given one on one attention, and they made us feel incredibly safe while we were on the water. Great weather, great service, and even better diving experience. The food was incredible! We were very surprised and impressed! Thank you for an outstanding experience!
Carole
5The best part was diving. Especially with Shinee, who helped me so much to dive the reef. All the crew were very friendly, our host was brilliant. Shinee encourages me to try the diving again, and I am so pleased she had the patience to do it with me. The food was lovely as well. :)
Katie (USA)
5Amaze balls! Val was exceptional with our girls. This was an amazing experience. The crew took the time to get to know us and it was the trip of a lifetime. Val was especially great as a guide and host.
Mark
5Great day, 100% would do it again :)
Sarah (USA)
5The crew are spectacular. We saw a reef shark and so many fish. Great tour, food, and crew!
Michelle
5I booked with Reef Experience because of the wine/biologist/lunch. The crew were very informative, educated, entertaining. Snorkel was the best part of my day. Everything was better than expected. Thanks for the great experience !!!
Nicholas
5I chose Reef Experience because of the wine and cheese and for the marine biologist. The crew were hilarious and very friendly. The best part of the day was snorkeling. Dinner/lunch was amazing. Will recommend it to family and friends!!!
Georgios
5I booked Reef Experience because of the good reviews. The crew were great, funny staff and helpful. Scuba diving and snorkelling were the best part of the day. Everything was awesome. Great Experience. Thank you!
Sophie
5Visiting Cairns made me book with Reef Experience. The crew was very good -10/10. Lunch was awesome. All day was Fab! Keep up the good work!
Christine
5Loved trying scuba diving, great time!
Sophia
5Crew are so helpful & resourceful. The best part was scuba diving. Amazing staff & Great day!
Nick
5Great day out. Exhilarating ride out to the reef, great snorkelling, loads to see under the water. Stacks of grub and very helpful and friendly crew. Smooth ride back tired but happy.
Nick (UK)
5Thanks for a great day. Lifelong ambition to swim in the coral sea
Ashmitha
5Ah-mazing. Friendly, funny, kind, and helpful. I would like to thank the entire crew for an amazing experience.
Pardeep (India)
5Very professional and very helpful. Always a smile on their faces. I would definitely recommend this to my friends. It was a great experience, what an amazing day.
Matt
5I booked with Reef Experience because I really wanted to see the reef. The crew was absolutely brilliant. The high light of the day was scuba diving. This has easily been one of the best tours I have ever done. Staff are amazing. Can't thank them enough.
Luke
5I booked with Reef Experience because it includes scuba diving and had the longest time at the Outer Reef. The crew was excellent. Frank and scuba diving were the highlight of the day. Awesome job all round, very well organised running the trip, excellent value.
Julia T
5This was on my bucket list! The crew was excellent. Very friendly and informative. I loved seeing Frank the wrasse, the Reef sharks and all the different coral. Thanks guys for an amazing day. Amazing crew. Keep up the fab work.
Marina
4Love the boat and the crew! They took so good care of us and tried to make it as good as possible for all of us! Tried diving, but didn’t do it because I got scared. The crew were then so helpful and made me feel a lot better about myself! Even got a personal guide on how to spot turtles out in the ocean, which I loved! The BBQ was amazing, and they provided really food food, even for those with allergies! Also offered free sunscreen Thank’s for an unforgettable trip!!
Shreye M
5Amazing crew!! Super friendly and helpful for the 1st time divers and snorkelers. The crew were friendly and just awesome. We loved the marine biology and photography captures.
Vinayak
5The crew was excellent! They gave personal attention and ensured everybody enjoyed!! Very happy with service, food, and equipment!
Nikki
5I booked Reef Experience because of good reviews and liked the website. The crew was excellent! Really thoughtful and helpful. The best part of the day was seeing the Great Barrier Reef. Thank you for all of you.
Melody and Lillian
5I booked Reef Encounter to have an awesome trip at Great Barrier Reef. The crew was great! Everyone super friendly. Accommodations were good. The food was excellent. We had the Top Deck package and Will was our angel! He was absolutely fantastic. Really patient, made us feel very safe when diving with him, and outside of the water he went above and beyoud to make suer my girfriend and I had the best aniversary celebraiton. Thank you so much Will. We want to come back for our 10 years wedding aniversary in the future.
Despina (Greek)
5Excellent! Very friendly and welcoming. Experienced and well organised. Great experience, very well structured. Well done!
Andrea
5Excellent! Big thanks to Will for helping me on my first ever dive! Awesome crew and boat!
Ramina (Sweden)
5AMAZING! Keep up the good work! I'll never forget this trip. Thank you for making my dreams come true <3
Rachael (USA)
5absolutely amazing - all of the crew! Shinee was a great guide and made sure we had a wonderful experience. We really got to see amazing things while snorkeling the reef. The entire experience was incredible.
Despoina
5Amazing experience! Everything was very well organized. Amazing crew. Excellent boat facilities. New and well maintained snorkel and diving equipment. Probably the best tour on the reef!! Well done guys :)
Jennie To
5The experience was great! We had booked a rainy day and was very surprised when the crew had suggested we rebook for a better experience. Very happy with the amount of care the crew had for informing us. Nonetheless the day out in the reef was amazing. The rainy weather didn’t stop the experience from being great. We could still see clearly under whilst snorkelling and diving. The crew was very informative and helpful with anyone who had seasickness and just generally very friendly and great! Best part was meeting and getting to touch Frank the fish! Guess you guys will have to book to know who I’m talking about! Thanks for the great experience!
Natasha Watson
5The crew were really nice, happy people. Great comfort when feeling sick or struggling in water. Snorkeling with the Marine Biologist was the best part of the day. Great service with food, equipment and crew. Weather was the only bad aspect of the day
Poonam Mathur
5The crew were great - energetic. Snorkelling and Scuba where the best part of the day. Great hospitality, food . A Must Do!
Steve A
5The crew was the best! The whole day surpassed expectations. Brilliant crew made it a brilliant day.
Colette M
5The crew was so helpful and friendly! I loved that I got to see a turtle. I would definitely recommend this tour. Thank you for a fab day!
Richard
5I booked Compass Cruises Day Reef Trip and was transferred to Reef Experience. The crew was excellent. Snorkeling and seeing the reef was the best part of the day :) Service was great all round. Staff was very upbeat and friendly. I would use this service again (no probs).
Liz Neely
5Great day...shared good food and fun with new friends. Appreciated helpful instruction from staff. A highlight of my Australian vacation.
Geoffrey C
5Excellent and engaging crew! The dive masters are experienced, careful, and calm. It made the experience great. Wonderful experience will recommend to friends and family!! Thank you!!
Jürgen
5Amazing crew doing their very best to make this a great day and succeeding in every way. Plenty of time to engage in the different activities thanks to a professional and organized approach. Not only was the lunch really good but this very succesful day was nicely rounded off with a glass of wine on the trip back.
Kati
5This was absolutely one of the best days on our vacation. Everything ran super smoothly, the staff was amazing and the food really great as well. Highlight was the scuba dive. I've been diving before but never with such a calm, relaxed and just all in all lovely instructor as Kaz. My friends have not dived before and one was not able to do the dive because she had issues with her ears, however Kaz made them feel absolutely comfortable and safe and let myself and my other friend explore the reef to the fullest. She was totally amazing! We wish we could have dived all day long!! Thank you for the great day!!
Mguel M
5The crew are so friendly and funny! I loved my first time scuba diving. Please keep up the good work. We had an unforgettable experience and totally recommend it!
Emma H
5We first booked Reef Experience because of the good value of it! The crew were simply 10 out of 10! We saw a shark! it was unbelievable. Our favourite part was that and also the free wine on the way back. Thank you for a great day! Won't forget it! :)
Meg
5I came onboard Reef Experience to celebrate my birthday and it was FANTASTIC! Knowledgeable and kind crew, very fun to be around. I have an inmense fear of the ocean and I conquered it on the trip, my favourite part was seeing a shark! Brittany guided me out to my first snorkel. it was life changing! Thank you
Christine W.
5We booked reef experience last minute as we wanted to come right out to the reef. The crew were very helpful and polite. All worked well together all knew their role. Our favourite part of the day was snorkeling and the food was amazing! I felt it was very good value for money, very well organised, it all ran smoothly. I liked the way everyone was able to have an experience what ever level of swimming etc. I would recommend this trip to anyone, my friends first on the list! Thank you
Heather S.
5What first caught our eye was the Top Deck Experience and the inclusions. The staff were helpful at all times, friendly, patient and relaxed! Our favourite part of the day though was the Introductory dive. Sheeny was so patient with me. The one on one attention from Top Deck Experience gave me the ability to experience a dive that I haven't accomplished before on other tours. I just loved the whole day. I felt very special and spoiled. Top Deck Experience is awesome if you want to feel special and have that personalized attention. Loved the food as well. :) Thank you!!!
Cassi
5I booked Reef Experience because I read lots of great reviews. The crew was amazing, helpful and kind! The best part of my day was seeing a sea turtle. Guys, keep being wonderful!
Ayush
5I booked because my friend was impressed with Experience. This was an amazing day - one of the best day of my life! Very good welcoming crew. Shinee being the best. Best part of the day was scooba.
Anush
5I booked because my friend was impressed with Reef Experience. It was an amazing day - one of the best day of my life. Very good welcoming crew Shinee being the best. The best part of the day was trying scooba.
Tony P.
5The value for money of this tour is what first caught our eye, and it was excellent! the staff were very friendly, safety conscious and professional. Our favorite part of the day though was snorkeling the Reef. It was wonderful! The crew were awesome. They took the time to make sure everyone was catered for. Nothing was too much trouble for them. Thank you very much!
Paul M
5Reef Experience has the best crew ever! They were friendly and very caring! We loved snorkeling on the second reef an going on the glass bottom boat. There was great food on board and plenty of it. It's the best cruise boat we have been on. Beats Hawaii.
Victoria R
5The crew was great! Fantastic personalities, very friendly, informative, and cute! 11/10 would totally recommend. We loved the whole day -- even the informative talks. Keen to go again next time we are in Cairns. Would love to do this again!
Denise Martin
5We had a great time on Reef Experience. The crew is competent, helpful, friendly and helpful. The food was delicious. The reef at both sites was spectacular. We've done a lot of snorkeling in many places and this is as good as it gets. Highly recommend this locally owned boat and crew. This boat only takes about 100 passengers so you never feel crowded on the boat or in the water.
Rachel
5The staff was fantastic! Super friendly, really helpful, and a lot of fun to spend the day with. The food was delicious and there was plenty to eat for both the breakfast and lunch. The introductory scuba was a great first experience and our instructor was really patient and made sure we we're completely comfortable the whole time.
Christine (UK)
5The crew were fantastic! Incredibly friendly, helpful, and all very positive & knowledgeable. Far exceeded our expectations.
Janet N
5We came to celebrate my husband’s birthday. The crew were friendly, happy, attentive and brilliant! It was a remarkable day.
Lisa T
5We’ve been to the Reef a few times and tours, etc. This is by far the best organized and friendliest tour of any kind we have been on! EXCEPTIONAL.
Jessica R
5Amazing! Crew member Karly was just incredible. Can’t thank her enough. I loved swimming with a turtle! Amazing day.
Marija P
5Very friendly and helpful crew! Good vibes. We loved getting to go scuba diving!
Deborah Lowe
5We all had a fantastic day, wonderful crew, fantastic food, and plenty of time to explore both Norman and Saxon reefs we enjoyed every minute. Highly recommend exploring the Reef Experience, thank you for a fantastic day.
David & Julie
5Such a great day out on the reef. Husband had his first dive and went out a second time as he loved it while I enjoyed snorkelling. Staff were so receptive, friendly and really helpful. Such an amazing day
Ayesha
5I was highly recommended to book on Reef Experience. The crew was excellent, Ryan is a great guide, very patient. All of the crew were very friendly and helpful. Definitely diving and snorkeling were the best part of the day. My first time experiencing it. Seeing the reef up close. Was beautiful as well as spotting the whale :) Really enjoyed my day. Would definitely recommend Reef Experience.
Rebecca
5It was a birthday present - holiday. The crew was wonderful!!! So friendly and attentive. The highlight of the day was seeing and swimming with a turtle. Shinee was the best! Amazing experience and Shinee was so helpful and friendly.
Ashley V
5The crew on this boat are AMAZING!! The best part of the day was my first scuba dive, and the guided snorkel was very cool too! Thank you for making my last day in Aussie one to remember! Cheers!
Mark and Ruth Rankin
5Reef Experience was an awesome experience for us, first time visitors to the Great Barrier Reef, crew were really great, food delicious and our snorkelling time was spot on and amazing array of fish. We were really delighted to spot whales as well. So thank you for an all round great day
Brigi
5Great day out with Reef Experience. Crew could not have been more helpful or obliging with first time scuba diver and accompanying elderly parent. Highly recommend their deal. Real value for money.
Karen
5Snorkeling the reef was a lovely experience. Water was warm and reef was spectacular. The crew are fantastic, friendly, helpful. I'd recommend this company for a great day. Food was amazing & plenty of it.
Tabitha
5Thank you! Because of the instructors patience and understanding I was able to dive. It meant so much to me and I had a great experience because of it!
Stephanie
5Keep it up! Thank you for the unforgettable experience! Michelle was amazing!! The crew made new experiences fun, easy & smooth!
Elaine
5Best reviews and marine biologist and dive. The crew was excellent, very efficient, friendly, enthusiastic, respectful of the reef. Could not ask for more! The highlight of the day was seeing the reef and white fin shark, turtle and multi-coloured fish. Thank you - was very impressed with the tour, what was included - talk from marine biologist, dive, food, refreshments. Staff were exceptional.
Matthwe
5Reef Experience was recommended to me, and it was the best! Crew is excellent, professional, smoothly fun operation, looking after us well. Excellent customer service. Snorkeling was great! Feed was great! Atmosphere great! 10 out of 10 well done to all!!
Jill
5I booked Reef Experience because of the good reviews and best value, quality tour, good for non swimmers and weak swimmers. Crew was patient, attentive, friendly, safe. The best part of my trip was learning to snorkel, trying diving for the first time, seeing reef. Thank you so much for an amazing, once in a lifetime expeience. Keep providing quality, friendly tours!
Jayne
5I booked Reef Experience through recommendations. Crew was very friendly, helpful and attentive. I am a poor, nervous swimmer, so having me to help was brilliant when snorkeling. Fantastic. The best part of the day was snorkeling on the reef. I would recommend this. The boat was very nice.
Shikha
5I chose Reef Experience because I wanted to experience the reef. All crew members were excelent and helpful. I saw the acture reef first time and natural beauty inside the water. I had a personal instructor Shinee, she was really helpful and caring. If she would not be helpful we would not be able to see the reef experience.
Sue McGee
5Fantastic crew, great vessel, really good gear, all round wonderful experience and would highly recommend !!
Courtney
5Everyone was very friendly. Shinee looked after out every need. She was knowledgeable and patient. Food was amazing.I would recommend this to my friends.
Larry
5Michael was amazing. Great guy, made me feel welcome and safe. Shinee was nice & helpful. The Barramundi, fabulous - good chef. Top deck experience really made us feel special. Memorable experience!
Linda
5Would thoroughly recommend to anyone wanting to experience the reef. The crew are very approachable, helpful, happy and knowledgeable.
Daisy
5Equipment was very good. Everything was very well organised. Had a great day, thank you :)
Chelcy
5Will be recommending this company/tour to my family coming in the summer! Thank you all for the amazing experience.
Diane Baines
5Had an amazing day on the reef with reef experience. The crew were amazing and were able to cater for everyone’s ability from non swimmer to qualifelied diver, with patience, care and humour! The team provided great food and were on hand all day to help or answer any queries we had. A fantastic experience and I would happily book with them again and have no hesitation in highly recommending them.
Natasha
5I relied heavily on internet reviews when deciding what tour company to go with for a day out on the barrier reef. Reef Experience did not disappoint. It's quite a large boat, but takes a lot of passengers so expect to sit with strangers throughout the day. They served plenty of food; bacon and egg rolls for breakfast, sausages/chicken/steak and salads for lunch and tea and coffee whenever the boat was stopped. The staff are very safety focused and that really makes you feel comfortable on board and out in the reef. I Scuba Dived for the first time ever, and I was very nervous but with the patience from Scuba Instructor Benat, I felt very at ease and had a wonderful experience. The glass bottom boat was a great way to get a different view of the reef and I would definitely recommend. Everyone really seemed to love their job and it was really lovely to be a part of that for a day. There's plenty of extras you can opt for; hire an underwater camera, buy professional underwater photos, marine biology tour, extra scuba diving so expect to spend a little more money if you want some of those extras. Photos were a little pricey, but no different to any other tourist attraction you would go to. I purchased $45 worth of photos but it was so worth it, to have fantastic images of a wonderful experience.
Martin
5I booked Reef Experience because I read lots of positive comments. The Crew was Epic. The best part of the trip was second dive. Thanks to all the crew, you guys are cool! Good experience, I will recommend you for sure.
Nicky
5I booked Reef Experience as I wanted to experience the Great Barrier Reef with my friends. Crew were cheerful, super helpful and informative. Completely approachable and had good sense of humor. The highlight of the trip was seeing two sharks and a turtle on our marine life tour with Michelle. Michelle was amazing. She was full of knowledge and facts and did her best to make our time happy and enjoyable.
Amanda
5I booked Reef Experience because we heard amazing reviews!!! The crew was unreal. Everyone was great energy and are very helpful and happy. Tylah was awesome with scuba diving. The highlight of the tour was my second scuba dive and seeing shark, turtle and nemo!!! Food was great, service was great, banker was great. Such a good day !!!
Alice
5The best part of the tour was snorkeling. Crew was very pleasant. I had fantastic time, the crew were enjoyable and attentive to all the passengers. full of positive energy - professional !!!
Lauren
5Very friendly, approachable, supportive and skilled crew. Diving and marine biology tour was very interesting and informative.
Patrick
5Amazing experience with very professional staff
Jing-Yu Huang
5Scuba!!!! I can't believe that I finished it! It was so fantastic! I really appreciate the crew. This is the most beautiful memories!"
Chelsea
5Excellent crew. Harry and Michelle were very knowledgeable and very attentive to their customers on the biology tour/snorkel. There was a crew member with a dark beard who outdid them all though--he was so calm and kind. Amazing work! The first snorkel was the best (cuz it was new--the whole thing was amazing!) The customer service and extremely attentive staff were out of this world. I had two small panic moments and both were immediately noticed and addressed before I could say anything. I felt so safe THANK YOU!
Rajiv
5The crew were very helpful, hospitable. Glass bottom boat to reef was the best. All the crew were very caring and considerate, Kera was particularly very caring.
Sam
5The crew was excellent. The Introductory dive was the best. Instructor was very patient with everyone. Keep up the great work
Lesley & Troy Jennings
5The crew were great and helpful and funny. The scuba diving with Kaz was the best. This was value for money - we wanted something that included scuba diving at no additional charge.
Carol Atkins
5Had the best day on the reef. Amazing staff, so friendly and helpful.
peter jan ekroth
5Awesome staff and a great trip. Couldny have a better day out on the sea. Great wiews and a wonderful day. Thanks to all of you who made my day unbelievable