1. Introduction
1.1 Please read these Terms & Conditions carefully.
1.2 By making a booking with GBR Tours Pty Ltd, you acknowledge and agree that:
(a) You are 18 years of age or older;
(b) As the person making the booking, you are authorised to act on behalf of all travellers and bind them to these Terms & Conditions.
1.3 References to “Reef Experience,” “us,” “we,” and/or “our” refer to GBR Tours Pty Ltd (ABN 15 668 044 568).
1.4 References to “Terms and Conditions” or “Agreement” mean this written document.
2. Terms of Payment
2.1 Full payment is required at the time of booking. We accept cash, card payments and bank transfers from Australian bank accounts. We do not charge a surcharge for paying by card.
2.2 Card Verification:
(a) To keep everyone’s booking safe, please bring the card used for payment and matching photo ID when you check in. Thank you for helping us protect our guests.
(b) Booking for someone else? No problem. Just tell us in the Booking Message when you book, or contact our reservations team, and we will look after it with you.
2.3 Discounts & Promotional Offers
(a) Any discounts, promotional codes, local rates or special offers must be applied at the time of booking and payment. They cannot be applied retrospectively once a booking has been made.
(b) Discounts are not transferable, are subject to availability, cannot be combined unless expressly stated, and may be withdrawn without notice.
3. Cancellations
3.1 Cancellation Fees
- Reef Experience day tours (including Top Deck Club, Snorkel and Family tours):
- Full refund for cancellations made more than 24 hours before departure.
- No refund for cancellations made within 24 hours of departure.
- Groups & Charters: Different Cancellation fees apply. These bookings need to be booked via our Sales Team. Please contact [email protected].
3.2 Changes to Bookings: We require a minimum of 24 hours’ notice to reschedule or alter a reservation.
3.3 No-Shows & Missed Departures: Please note that there will be no refund if you fail to arrive at the scheduled tour departure time. Tour departures will not be delayed due to passenger circumstances, including events beyond your control (e.g., medical problems, airline delays, weather, etc.).
3.4 Operator Cancellations: We reserve the right to alter or cancel itineraries in the event of unforeseen circumstances such as severe weather (e.g., cyclones) or mechanical breakdown. If we must cancel a trip, for example because of weather or safety, you choose: reschedule, credit, or a full refund.
3.5 Open-Dated Ticket: In certain cases, Open-Dated tickets may be issued. These tickets are valid indefinitely but are non-refundable. Any fare increase must be paid at the time of rebooking. Once a customer accepts an Open-Dated ticket, the cancellation policy applicable to the original booking date will remain in effect.
4. Travel insurance
4.1 It is strongly recommended that all passengers acquire comprehensive travel insurance, covering trip cancellation, force majeure events, medical and repatriation expenses, personal injuries and accidents, as well as protection against the loss of personal baggage and money, and personal liability.
4.2 Additionally, ensure that your travel insurance adequately covers special circumstances, including weather events and cancelled flights due to unforeseen circumstances. In the event of a severe storm or named cyclone in the region during the cyclone season (December to April), securing insurance well in advance is advised, covering force majeure events like natural disasters to mitigate potential financial implications.
4.3 By booking with GBR Tours, you acknowledge and agree that GBR Tours is not liable to provide refunds for bookings that have already commenced or for any unused portions of your booking. Additionally, GBR Tours accepts no responsibility for any loss or out-of-pocket expenses, whether direct or indirect, arising from cancellations or changes to the itinerary. This does not affect your choice under clause 3.4 if we cancel.
4.4 You also acknowledge and agree that GBR Tours is not responsible for determining the adequacy of your travel insurance and is not liable for any loss or damage you suffer as a result of a failure to obtain sufficient comprehensive travel insurance.
4.5 While we prioritise client safety, it’s important to acknowledge the inherent risks in adventure travel. We cannot assume responsibility for personal injury or loss resulting from actions beyond our control. Therefore, we highly recommend that all clients carefully review their insurance policy to confirm coverage for potential activities and unforeseen events.
5. Confirmation
5.1 Please call to confirm your trip 24-48 hours in advance at +61 7 4037 2700.
6. General Conditions
6.1 No alcohol and/or drugs (including prescribed cannabis) may be consumed before in-water activities.
6.2 Recreational drugs, including cannabis (even if prescribed), are strictly prohibited onboard. Smoking cigarettes and vaping is prohibited onboard Reef Experience. Violating this policy may result in immediate removal from the vessel without a refund, as well as any applicable legal consequences.
6.3 Children’s prices apply to those aged 4 to 11 years old. Certified divers must book at adult rates.
6.4 All Reef levies are included in the cost.
6.5 Locations, vessels, and itineraries are subject to change without notice due to unforeseen circumstances and/or operational requirements. We are not liable for changes in tours, pricing, or itineraries, and we accept no liability for any loss or out-of-pocket costs incurred due to cancellations or changes.
6.6 Neither this site nor any associated company or agent is responsible for costs or losses resulting from alterations, cancellations, or any related issues, including loss, damage, delays, deaths, or personal injury.
6.7 Passengers consent to Reef Experience taking photographs or video recordings during the tour and using these images for marketing and promotional purposes.
6.8 Inform us of any special requirements (e.g., dietary needs, allergies, mobility issues) 48 hours before your travel date, either through the ‘Booking Message’ section of your online reservation or by contacting our reservations team.
6.9 Avoid booking flights on the same day of travel: We strongly recommend not booking any flights on the day you travel with us. We cannot guarantee that the tour will return at the scheduled time (due to weather, mechanical issues, etc.), and we will not be held responsible for missed flights or additional costs incurred as a result.
6.10 Licensed Venue – No BYO
(a) Reef Experience is a licensed venue. BYO alcohol is not permitted on any GBR Tours vessels or transfer services.
(b) Eskies/coolers and external alcoholic beverages are not permitted to be brought onboard.
(c) Responsible Service of Alcohol (RSA) applies; service may be refused in accordance with Queensland liquor laws.
7. Age Restrictions
7.1 The following age restrictions apply:
• Day Trips: Individuals under 16 must be accompanied by a parent or guardian. A 16 or 17-year-old may travel with prior written parental consent and must have relevant liability forms signed by a parent or guardian.
• Introductory diving: The minimum age for participating in an introductory dive is 12. Individuals under 18 must have relevant liability forms signed by a parent or guardian.
• Certified diving and Open Water Course: The Minimum age for certified diving and Open Water Course is 10 years old. Junior divers must either be accompanied by a certified parent or guardian or dive with a professional at an additional charge. Parental or guardian consent is required for divers under 18 years old.
8. Scuba Diving – Important Information
8.1 All Certified Divers must present a valid Certification Card. Failure to present it may result in the inability to participate in scuba diving; snorkelling activities will be available instead. No refunds will be offered. Guests who are not certified do not need a card: anyone aged 12 and over can do an introductory dive with one of our instructors after completing a medical questionnaire, and the first introductory dive is included in the fare.
8.1.1 It is the responsibility of all Certified Divers to complete their personal dive logs before disembarking the vessel. Any post-trip enquiries relating to dive logs can be directed to our office at [email protected]. Please note, a $20 administration fee will apply.
8.2 The minimum age for Introductory Diving is 12 years old. Certified diving and Open Water Courses require a minimum age of 10 years old. Junior divers must either be accompanied by a certified parent or guardian or dive with a professional at an additional charge. Parental or guardian consent is required for divers under 18 years old.
8.3 All passengers must complete our liability forms upon arriving at our vessel. If it becomes apparent that forms have been incorrectly completed, we reserve the right to prevent participation in scuba diving or snorkelling activities. Decisions in this regard will be made at the discretion of the Dive Crew.
8.4 The dangers and risks associated with scuba diving in open ocean environments apply. We reserve the right to prevent any customer from diving if deemed physically or medically unsuitable or if it is in the best interest of the crew or other divers. No refunds will apply in such cases.
8.5 Allow 24 hours from your last dive before flying.
8.6 Medical Conditions & Medications:
8.6.1 Queensland, Australia has strict scuba diving regulations to ensure safety. We are regulated by the Queensland Government Code of Practice and comply with all rules, including medical, as is the law.
8.6.2 All passengers must complete our Medical Questionnaire upon arrival onboard. If you have any medical conditions or take prescribed medications, consult a doctor and obtain medical clearance before departure.
8.6.3 The medical certification should be provided in English, preferably by a medical practitioner with experience in diving medicine, within 90 days prior to the scuba dive. The certificate must state that the person is medically fit to dive.
8.6.4 No refunds are provided for uncompleted dives due to medical conditions or prescribed medications.
9. Entry-Level Certificate Divers (SSI Learn To Dive Students)
9.1 Every new SSI Student, will need to complete the SSI Medical Questionnaire. Medical certificates are no longer mandatory for our Open Water Course, unless:
You answered YES to questions 3, 5 or 10 on Page 1 OR to any of the questions on Page 2, take all three pages of this form (Participant Questionnaire and the Physician’s Evaluation Form) to your physician for a medical evaluation. Participation in a diving course requires your physician’s approval.
For more information, please visit our ‘Can I Go Diving?‘ page.
10. Helicopter Transfers
10.1 Helicopter transfers are subject to the following conditions:
(a) A minimum of 2 passengers and a maximum of 3 passengers are required per helicopter.
(b) Flight times are strictly between 10:30 am and 2:30 pm due to operational requirements. As a result, passengers may miss either their first or last in-water session. No refunds or compensation will be offered in such cases.
(c) Check-in is required 45 minutes prior to departure time. Late arrivals may be denied boarding without refund.
(d) Luggage allowance is strictly limited to 15 kg per person, including hand luggage.
(e) Accurate individual body weights must be provided at the time of booking and will be verified again at check-in. Strict weight limitations apply. Failure to provide accurate weights may result in denied boarding without refund.
(f) All passengers weighing greater than 130 kg will be required to travel in a larger aircraft due to aircraft specifications. Any additional costs incurred will be the responsibility of the passenger.
11. Peak Season Surcharge
11.1 The Peak Season Surcharge is a per-person amount included in the price when you book travel on the dates below.
11.2 Reef Experience Peak Season Surcharge:
(a) A Surcharge of $100 per person applies to 25 December every year – Christmas Day
(b) A Surcharge of $50 per person applies to the following days:
• 26 December 2026 – Boxing Day
• 26, 27, 28 & 29 March 2027 – Easter Weekend
12. Group Bookings
12.1 Special Terms and Conditions apply to group bookings of fifteen or more people onboard Reef Experience. Please contact [email protected] to enquire.
Last Updated 18/10/2026
GBR Tours reserves the right to amend these Terms & Conditions at any time. The most current version will be available on our website.
Nothing in these terms limits your rights under the Australian Consumer Law. Please refer to the Competition and Consumer Act 2010.
