Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 48 hours or more before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
- The minimum age to participate is 12 years, those under 18 years must travel with a responsible guardian or adult.
- The Operator reserves the right to change the itinerary or prices at any time without notice. The Operator advises all passengers travelling that road, river, weather & other conditions beyond their control may alter the itinerary, departure times or dates.
- We, Hot Getaways, are not liable for changes to tours, cancellations from the supplier, pricing, or itineraries; all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- IMPORTANT: Please note that you MUST HAVE a competent swimming ability and be able to understand and follow River Guide instructions in English, to participate in Tully River rafting. This is for your safety. English speaking and comprehension will be assessed by River Guides at the time of pick-up; if there are concerns about your ability to understand instructions and communicate with our River Guides, you will not be able to participate in the tour and no refund is available or will be provided. Rafting is not suitable for anyone who may be pregnant.
- All participants are required to complete a Liability Release Form prior to rafting.
- Bus transfers may vary by 10 minutes either way due to traffic conditions. Please wait at your accommodation 10 minutes prior to pick-up time
